FAQ’s Frequently Asked Questions

Does it have a detachable tool for a vacuuming furniture?

PW11 Pro Max has additional carpet brush, electric mattress head, crevice tool, upholstery brush.

PW11 Pro has additional electric mattress head, crevice tool, upholstery brush.

PW11 has additional crevice tool, upholstery brush. You can order buy carpet brush,flexible hose and pet tool separately for different cleaning demands.

How often should you purchase a new brushroll and filter?

The brushroll need to be replaced once it's worn out or when its cleaning effect greatly drops. And the HEPA filter is needed to be replaced around 3 to 6 months or when it is worn out.

What is the mixture ratio between cleaning solution and clean water?

Mixture ratio between cleaning solution and clean water is 1:50. One bottle cap of solution for one clean water tank.

Can I use other cleaning solution other than the solution provided?

JIMMY vacuum and washer can only use with cleaning solution that is not corrosive, no bubble and alcohol free.

Does it come with the solution?

It comes with one bottle of 480ml cleaning solution.

Can I wash the HEPA filter?

Yes you can wash the HEPA filter. Please make sure it is dry before you use it again.

Does the product has HEPA filter?

Yes the product has HEPA filter. PW11 series HEPA filter is located in handheld dust cup.

What’s the difference between PW11 Pro Max, PW11 Pro and PW11?

PW11 Pro Max is with 460W power, dual brushroll mopping, it has additional carpet brush, electric mattress head, crevice tool, upholstery brush.

PW11 Pro is with 460W power, dual brushroll mopping, it has additional electric mattress head, crevice tool, upholstery brush.

PW11 is with 400W power, single brushroll mopping, it has additional, crevice tool, upholstery brush. Other functions are the same.

How can I turn off drying function?

When product is under drying, if you think it is too noisy, you can press on/off button to enter into silent drying mode or press mode button to turn off drying.

How can I turn off self cleaning?

When product is under self cleaning, you can press on/off button or mode button to turn it off.

What is the life time of the silver ion in the clean water tank?

The silver ions life time inside the clean water tank is about 5 years. After 5 years you can replace a new clean water tank.

Can I wash the clean water tank?

Yes you can wash clean water tank.

Can I wash the chargeing base?

The charging base cannot be washed, water entring charging base may cause malfunction, please use mop to clean the charging base.

Can I wash the floorhead?

The floorhead cannot be washed, water entring floorhead may cause malfunction, please use cleaning brush comes with the product or mop to clean the floorhead.

Can I wash and dry the brushroll manually?

Yes you can wash the brushroll manually.

What is the hot air temperature during drying?

Hot air drying temperature is about 60℃.

Can the entire air path be dried?

Yes the entire air path can be dried. The first 0.5 hour is full air path drying and the next 2.5 hours is silent floorhead drying.

How long does it take to dry the brushroll?

The drying takes totally 3 hours. The first 0.5 hour is full air path drying and the next 2.5 hours is silent floorhead drying.

Can I turn on drying function separately?

Yes, when machine is under charging status, you can turn on drying function by pressing mode button.

How can I change voice language?

JIMMY PW11 series has five language voice. You can press voice button to choose the language. Default language is English.

The handheld vacuum cleaner does not have voice when I use it separately.

The speak is located on the mainbody, not on the handheld vacuum cleaner. So when the handheld vacuum is used separately there is no voice.

How can I turn off voice?

You can turn off or turn on voice by long pressing the voice button for over 3 seconds. But it is not recommned to turn off voice as it will remind you about how to use the product correctly.

How to assemble the product/charge base?

You can access JIMMY vacuum washer assembly,using and maintainence video. Click here.

Can I use floor mode on carpet?

Floor mode working power is not big enough to efficiently clean carpet. It is recommended to use carpet mode to clean the carpet.

Can I use carpet mode on floor?

You can use carpet mode on floor. But becasue working power on carpet mode is big, working time will be reduced.

The product has Floor, Carpet and Auto mode, which one should I use?

It is recommended to use Carpet mode only when clean carpet and Auto or Floor mode on floor. When cleaning hard floor, if you want longest working time, we recommend Floor mode, if you want better cleaning efficiency then we recommend Auto mode as in this mode the vacuum power will adjust automatically basing on floor cleaness.

Can I use the handheld vacuum cleaner to pick up liquid?

You cannot user handheld vacuum to pick up liquid, it will cause defect on PCB inside handheld vacuum cleaner.

When you do the self cleaning roller option should it have cleaning solution or just water?

We will recommend you to put in some cleaning solution to clean the brushroll better. Please add one cap of solution for one tank of clean water.

There are some water entering dust cup of handheld vacuum. Is that a problem?

There will be few water entering dust cup of the handheld vacuum when the product is layed flat to clean bed or safe underneath, it is normal if the water amount is few. If there is too much water entering dust cup, please send us video for checking.

To wash or wet mopping the floor do I need to press manual water spray button?

JIMMY vacuum and washer PW11 series sprays water automatically to front brushroll. Only if there is much or tough messes on floor, you will need to press manual water spray button to spray more water to wash tough messes.

Is there a vacuum only setting or is it vacuum and wash everytime?

It can do vacuum only. If you want to vacuum without washing, you can press self cleaning button for 3 seconds to turn off auto water spray function until auto water spray sign on LED screen is off. 

Can I use carpet brush to clean hard floor?

The brushroll on the carpet brush has rubber strips, they are used to tap out dust from carpet. The rubber strips may leave marks on hard floor. It is not recommended to use carpet brush on hardfloor to avoid hurting hardfloor.

Can I use this vacuum as a vacuum only on my carpet/rug?

1. When use it to clean carpet/rug, please press self cleaning button for 3 seconds to turn off auto water spray function first, the auto water spray sign on LED screen will be off.

2. The floorhead with clean water tank is only suitable for short hair carpet. For long hair carpet or deeper carpet cleaning, PW11 Pro Max you can use carpet brush, PW11, PW11 Pro you can order extra carpet brush for cleaning carpet.

Is it safe to use on hardwood floors? It won’t release too much water?

JIMMY vacuum and washer does floor washing and wiping at the same time, which leaves the floor as dry as possible after washing and wiping. It is very safe to be used on all types of indoor sealed floors inlcuding sealed wood floor, tile, vinyl, laminate, linoleum, marble, and more.

Can it work on wooden floor?

JIMMY vacuum and washer is suitable for all sealed hard floors, including hardwood, tile, laminate, vinyl, marble and linoleum.

Working time on hard floor cannot reach 40 minutes.

1. Please make sure battery is fully charged.

2. 40 minutes is under Floor mode, if you use carpet mode, working time is about 20 minutes. If you use uder Auto mode, vacuum power will be adjusted according to floor cleaness and working time will change accordingly.

3. If the product has been used for a long time. Battery working time will be reduced.

Can I keep charging stand plugged on power socket?

If product is not long idled, you can keep the charging stand plugged in sokcet. If it is to be long idled, please unplug the charging stand, remove battery from the product and store in dry and cool place.

The LED screens show 100% power after charging but when I use the product it only shows 40.

The LED screnn show battery power percentage during charging and left working minutes during working.

Can the battery only be charged on machine

PW11 series battery can be charged separately. The charger is the same as JIMMY JV51/JV53/JV53 Lite charger. You can also order the charger from our store.