Warranty Guide

Warranty

1. JIMMY applies the warranty period of twenty-four (24) months on all products (except accessories). Except it is assumed by EU law JIMMY cannot be held liable for a warranty period longer than the period as defined by the manufacturers and suppliers. JIMMY respects the rights and claims the Customer has in possession.
2. When a product has a defect within the warranty period then please contact us via support@jimmy.eu a return form will be sent to you. After the form has been approved, the product can be returned for repair. For a defect within the warranty period by the customers’ own doing JIMMY will give an estimate of the repair costs that includes material and labor plus the costs for the return shipment. If the previous statement is true, any costs, which came into being will not be compensated by JIMMY.
3. Please note JIMMY.EU (this website) deals with warranty requests for those who purchase on THIS WEBSITE ONLY. If the customer(s) has a vacuum cleaner from other stores, we recommend you ask their customer service directly.